Stephanie Poon
Senior Client Services Manager, Hybrid Theory
Entering the business as a graduate and rising to Senior Client Services Manager in less than two years, Stephanie has increased quarterly bookings for a key insurance client by 322%, grown the account of a market-leading global technology provider by 833% and managed a 95% client retention rate, driven both by campaign performance and excellent client servicing. Steph is described as “always on call” and builds trust with clients and meaningful relationships that endure, despite the virtual age we all exist in now. She refers to this as a “white glove” service.